Manage client requirements, needs, and requests such as asset management, reporting, and meetings.
Serve as a primary point of contact to clients.
Manage client relationships and provide regular status reports on projects.
Maintain positive client perceptions.
Escalate to immediate supervisor client issues related to highly complex issues or items which may impact client account.
Identify, communicate, and manage risks as appropriate to eliminate potential pitfalls or obstacles.
Engage in quotation preparation including complex and strategic requests.
Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation, and work assignments.
Perform administrative duties which include project closures, Translation Memory updates, and folder structure maintenance.
Produce reports and develop internal post-mortems to help improve processes and reduce risk.
Ensure strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
Ensure the receipt of all purchase orders, approve invoices and escalate payment issues where necessary.
Review Profit & Loss schedule for projects. Provide rationale and suggest corrective action for items not meeting budget.
Lead the creation of custom workflows and project instructions.
Job Requirements
Three to five years of hands-on experience coordinating projects within the localization or translation industry.
Successful customer service/account management experience, generally a minimum of two years.
Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
PMP Certification is a plus.
Ability to communicate with, train, and lead employees through changes in procedures, client requirements, and other production processing issues.
Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
Fluent communication skills of written and verbal English
Ability to report work orally and in writing as required.
Ability to establish and maintain cooperative working relationships.
Ability to resolve customer service and production issues in a professional and efficient manner.
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