Provides Customer support for all online sales channels including website, social media, and different online platforms.
Provide exceptional Customer service including interacting with customers, answering customer enquiries , troubleshoot website problems and effectively handle customer complaints and escalations.
Record new leads on CRM system and set appointments for the sales team.
Coordinate and assign new requests to responsible departments.
Outgoing calls to clients and suppliers to manage the accounts receivable and payable.
Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to confirm and follow up on outgoing travel services.
Secondary duties:
Design travel packages and itineraries.
Design and sells honeymoon packages .
Handles FIT requests and create bookings through different reservation systems along with direct contracting
Sells readymade group packages for outbound Travel.
Sells optional sightseeing tours and transfer for outbound travel .
Collect visa requirements and necessary travel documents from the clients.
Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services.
Prepare travel proposals and contracts for the client.
Handle holidays packages operation for groups
Job Requirements
Minimum of 3 years work experience in customer service.
Minimum of 2 years work experience in tourism in the outbound department.
Preferred with an experience in Expedia customer service.
Maximum Age is 35 years old
Fluent English Language Level (writing & Speaking).
Very Good expertise in Microsoft Outlook and Office programs.
Excellent Communication skills.
Excellent time management skills.
Presentable appearance
Ability to work under pressure.
Excellent time management skills and excellent customer focus attitude.
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