Customer Service Team Leader Jobs in Cairo

Consulting with management on the operational requirements of software solutions. Contributing expertise on information system options, risk, and operational impact. Mentoring junior software developers in gaining experience and assuming DevOps responsibilities. Managing the inst More...

Collaborate with product development, operations, and product management teams to obtain information required for developing training materials on all aspects of the product Develop training content and tailor it based on trainees' needs Contribute to team planning for More...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metric More...

Boost Your Career as a Business Development Team Lead with Our Growing Team!Are you ready to take your career to new heights with a global leader in translation and localization services Look no further than Future Group! Since 1994 weve been at the forefront of the localization marke More...

Align with relevant cluster on the OKRs and the set target per cluster Train cluster AMs on the new features and projects Provide weekly hit list of top offending vendors in different KPIs to the cluster AMs and Leader Have a daily standup meeting with each cluster More...

Oversee the end-to-end project management process, from receiving client requests to final delivery, ensuring adherence to quality standards, timelines, and client expectations. - Collaborate closely with clients to understand their translation requirements, establish project scopes, More...

Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team mem More...

About the Job: The Team Lead Business Development is responsible for guiding a team of Business Development Specialists in developing new business relationships and enhancing support for existing clients. This role requires a strategic mindset excellent leadership skills and a strong More...

Outline client design objectives. Conceptualize and sketch design plans. Determine cost of completion and project requirements in the budgeting phase. Set a timeline for the completion of an interior design project. Source materials and products included in plans. Create 'moo More...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service i.Analyze performance metrics to identify areas for improvement and implement More...

Provide Helpdesk support and resolve problems to the end user’s satisfaction. Check and respond quickly and effectively to requests received through the IT Helpdesk communication channels Check configurations, utilities, software default settings, etc. for the local workstat More...

Position: Export DirectorReporting to : Commercial Director Company Overview: Our company is a leading FMCG market leader in the food industry with a strong presence in the Egyptian market. We are committed to delivering highquality products and services to our customers and have a s More...

Job Title: Commercial Director Company Overview: We are a leading FMCG company in Cairo Egypt with a strong presence in the market and a portfolio of popular consumer brands. We are committed to delivering highquality products and services to our customers and are looking for a dynami More...

1. Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and Program Team 2. Monitor operations of the assigned sites and suggest & deploy improvements 3. Serve as a liaison between the internal and external stakehold More...

Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites. Assisting in service repair, preventative maintenance, field change orders / installations. Identifying and solving customer issues, provid More...

Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. Implementing procedu More...

Permanent Position: Chief Commercial Officer Company Overview: We are a leading FMCG (Fast Moving Consumer Goods) company in the Egyptian market known for our highquality products and strong brand presence. Our company has a rich history of success and growth and we are now looking f More...

Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures Reduce wait time & serve time by efficient processing of all transactions Manage customer expectations for each transaction and ensure adherence to basic More...

Position: Brand Manager (Multiinational) FMCG Market Leader Location: Cairo Egypt Contract Type: Fulltime Company Overview: We are a leading multinational FMCG company known Market Leading highquality products and strong market presence. With a diverse portfolio of wellknown brands More...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved Define service level agreements (SLA) related to contracted services and have an excellent understanding o More...