Trevi Furniture

Were looking for a dynamic Head of Presales to lead and grow our Presales team and drive our strategy. Youll create winning proposals work closely with various teams and ensure we meet our business goals. If youre a strategic thinker with a knack for creativity collaboration and leade المزيد...

Attend meetings to take detailed notes and prepare minutes Schedule and coordinate appointments meetings and travel arrangements for the executive team.Provide comprehensive administrative support to the executive team including managing schedules and handling incoming requests.Perfor المزيد...

Develop and implement a customer experience strategy in alignment with Trevi s goals and objectives.Oversee the entire customer journey identifying pain points and areas for continuous improvement.Collaborate with crossfunctional teams including Product Marketing Technology and Cust المزيد...

Manage and resolve tickets submitted by clients through the company s ticketing system on a daily basis.Ensure that all tickets are resolved within the agreed SLAs maintaining a high standard of client satisfaction.Escalate unresolved tickets to relevant departments and ensure timel المزيد...

Conduct regular visits to assigned merchant branches within your designated zone.Provide training to branch staff on the effective use of company systems.Serve as the primary point of contact for the branches within your zone addressing and resolving any issues they encounter.Deliver المزيد...

Handle inbound and outbound calls promptly and professionally.Utilize call center scripts to manage a variety of call types effectively.Assess and clarify the needs of merchants and their branches providing tailored solutions.Accurately record call information and data in the company المزيد...