صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيWe are looking for an energetic Client Care Specialist, who will be interacting with Goodsmart clients by addressing their inquiries, and resolving complaints, generally providing a higher level of client support and retention.
Responsibilities:
-Respond to and resolve product or service problems that Clients are experiencing.
-Build sustainable relationships of trust through open and interactive communication.
-Work effectively across a variety of communication channels: live chat, email, phone, etc.
-Attract and retain clients by answering inquiries and providing suggestions to the clients.
-Identify and assess clients' needs through active listening to achieve satisfaction.
-Work collaboratively with teammates to solve client issues as quickly and as efficiently as possible.
-Report client complaints and escalate issues when necessary to prevent potential churn.
-Follow communication procedures, guidelines, and policies.
-Bachelor's degree in any discipline.
-Fluency in English is a must.
-Customer service background is preferred.
-Problem solving skills.
-Communication skills, multi tasking.
-Friendly behavior.
-Flexible with rotational shifts and can cope with the fast paced work environment.
-Females only.
دوام كامل