Customer Relationship Manager-Real Estate

Job Description

• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty in all company residential projects
• development and implement the CRM policies and procedures that meet the business needs & clients requirements.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.to make decisions regarding the current resource.
• Manage day-to-day operations while dealing with various clients.
• Investigate customer's problems and find solutions
• Assisting clients with the property after-sales and development.
• Manage hand over and fit-out process of projects.
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.

Job Requirements

• Bachelor's degree in administration or a related field.
• A minimum of 7 years’ experience. in real estate is a must
• Excellent interpersonal and communication skills.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.