Customer Support Representative

Working Schedule : MF 9am to 6pm CST

Salary Range : $900$1500/month

Job Overview:

We're looking for a fulltime Customer Support Representative to lead our efforts in ensuring customers have easy enjoyable and dependable experiences on our website and with our company. Your main role will be to champion our customers' needs. Everything you do will aim to give them topnotch service in the medical cannabis industry. You'll assist customers via live chat and email handling tasks like verifying new accounts troubleshooting site issues and facilitating communication between doctors and patients.

Responsibilities and Duties:

Friendly and active conversations with customers via livechat and email in compliance

with company standards

Assist customers/patients with our online sign up process

Analyze customer complaints and provide appropriate corrective actions/resolutions

Verify IDs and other sensitive patient information of new patients

Maintain HIPAA compliance when advising customers and patients or handling their personal data

Must Be Knowledgeable of Patient Rights (state variable)

Assist patients with uploading their medical documentation and alerting their appropriate medical provider

Navigate customers through technical issues and flag any repeated issues to Leads or Director

Inform patients on what to expect during their appointments and provide basic education on company services

Learnand maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all NuggMD states (20 currently)

Stay Up To date with the latest cannabisrelated research studies and findings and integrate this new knowledge when assisting customers

Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better

Assist in any Getnugg orders by communicating between dispensaries and patients

Assist any affiliate dispensaries with their patient medical requests/changes

Respondto any healthcare providers' requests and patientrelated questions

Maintain response times of 45s or less

Maintain a CS rating of 93% or more

Qualifications:

2years of customer service experience phone service preferred

Excellent written and verbal communication skills

Ability to type 60 words per minute

Excellent time management skills

Ability to prioritize and meet various deadlines

Proficient computer skills required