NG911 Telephony SME

Desirable Skills and Experience:

• Additional Call center experience Conducted business and technical requirement analysis testing and execution in support of call center campaign
• Additional Call center experience Managed IVR Scripting Managing call center clients Performed handson fixes at the desktop or application level
• BS/BA undergraduate degree
• Experience configuring Oracles Session Border Controller
• Experience developing comprehensive test plans / use cases / scenarios define expected testing results analyze and triage defects reported
• Experience supporting a major call center system such as Vesta Genesys Five9 NICE CXone Twilio Avaya RingCentral.
• Knowledge of protocols such as VOIP SIP RTP SS7
• As a Next Gen 911/Telephony SME they would evaluate and recommend NG911 solutions involving Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture. Collaborate and adhere to NYC policies and procedures/standards and industry best practices for NENAi3 compliant network and infrastructure design and implementation
• Experience with standard software development lifecycle processes used within the systems development organizations
• Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary