Customer Service Representative

Job Title: Customer Service Representative

Location: Dallas TX

Job Type: Fulltime

About Us:

At Sphirea Plus we believe in the power of photography to freeze time preserve memories and tell stories that resonate for a lifetime. Whether you’re celebrating a joyous occasion embarking on a new chapter of your life or simply savoring the beauty of the everyday we are here to capture those moments with skill passion and creativity.

Job Summary: As a Customer Service Representative at ACo you will be the first point of contact for our valued customers. You will play a crucial role in providing excellent customer service resolving inquiries and ensuring a positive customer experience. Your primary responsibilities will include answering customer calls responding to emails and assisting with various customer service tasks.

Key Responsibilities:

• Handle incoming customer inquiries via phone email and chat in a professional and courteous manner.
• Provide accurate and timely information to customers regarding products services and policies.
• Resolve customer complaints and issues efficiently and effectively.
• Document customer interactions and maintain detailed records of inquiries comments and complaints.
• Assist customers with product orders returns and exchanges.
• Collaborate with other departments to address and resolve customer concerns.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Stay uptodate with product knowledge and company policies to provide accurate information.
• Identify and escalate priority issues to the appropriate team members.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role preferably in a call center or similar environment.
• Excellent verbal and written communication skills.
• Strong problemsolving skills and attention to detail.
• Ability to handle stressful situations and difficult customers with professionalism and patience.
• Proficient in using customer service software databases and tools.
• Ability to multitask prioritize and manage time effectively.
• A positive attitude and a team player mentality.

• Benefits:

• Competitive salary and performancebased incentives.
• Comprehensive health dental and vision insurance.
• Paid time off and holidays.
• Retirement savings plan with company match.
• Opportunities for career advancement and professional development.
• A supportive and collaborative work environment.