First point of contact for all users calling for Helpdesk Support hotline.
Deals with hardware and application support queries and issues reported to the support desk
Take ownership and responsibility of issues from start through to a successful resolution
Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk Live Person and other Helpdesk related applications.
Develop sound understanding of Helpdesk operations and related applications and systems as well as businessrelated processes and procedures.
Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Maintains and consistently demonstrates a general knowledge of company guidelines processes practices and procedures.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا