Multilingual Customer Service Representative

Overview

Key responsibilities

• Communicate with customers via multiple channels including phone email and chat in various languages
• Assist customers with product inquiries issues and complaints in a timely and efficient manner
• Ensure accurate and timely entry of customer information and data into the system
• Collaborate with internal teams to resolve customer issues and escalations
• Handle customer payments returns and exchanges
• Provide product and service information to customers
• Identify and escalate priority issues to the appropriate channels
• Follow up with customers to ensure their inquiries are resolved satisfactorily
• Adhere to company policies and procedures while delivering exceptional service
• Assist in training and onboarding new customer service representatives
• Contribute to team effort by accomplishing related results as needed
• Maintain a high level of professionalism and customer service orientation at all times

Required qualifications

• Fluency in multiple languages including but not limited to English Spanish French and Mandarin
• Prior experience in a customer service or support role
• Excellent communication and interpersonal skills
• Ability to work in a fastpaced environment and handle high call volumes
• Strong problemsolving and conflict resolution abilities
• Good computer and typing skills
• Ability to empathize with customers while maintaining a professional approach
• Strong time management and organizational skills
• Flexibility to work in shifts including weekends and holidays
• Understanding of cultural nuances and sensitivity in diverse customer interactions
• High school diploma or equivalent; additional education or certification is a plus
• Previous experience using customer service software and systems
• Ability to multitask and prioritize effectively
• Positive attitude and a commitment to customer satisfaction
• Attention to detail and accuracy in data entry and recordkeeping

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