Voice 12LPA BUDGETCUCMDID call routingITSM ticketing tool

Overview:

Key Responsibilities:

• Designing implementing and supporting voice network infrastructure.
• Managing and troubleshooting voice networks to ensure high availability and quality of service.
• Collaborating with other IT teams to integrate voice systems with existing infrastructure.
• Assessing and optimizing voice traffic patterns for effective bandwidth utilization.
• Configuring and maintaining telephony systems and related hardware.
• Monitoring and analyzing voice network performance and capacity.
• Providing technical support and guidance to end users for voicerelated issues.
• Developing and maintaining documentation of voice network configurations and procedures.
• Participating in the planning and implementation of voice network security measures.
• Conducting regular testing and assessment of voice network resilience and disaster recovery capabilities.
• Collaborating with vendors for the procurement of voice network hardware and software.
• Participating in oncall support and offhours maintenance activities.
• Training and educating users on voice network best practices and protocols.
• Adhering to industry best practices and compliance standards for voice network operations.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or related field.
• Professional certification in voice networking (e.g. CCNA Voice CCNP Collaboration).
• Minimum of 5 years of experience in voice network design implementation and support.
• Proficiency in telephony protocols such as SIP H.323 and MGCP.
• Expertise in troubleshooting voice network issues and quality of service optimization.
• Strong knowledge of voice gateways PBX systems and VoIP technologies.
• Experience with voice network monitoring and performance analysis tools.
• Ability to work in a fastpaced environment and handle multiple priorities simultaneously.
• Excellent communication and interpersonal skills for effective collaboration and customer interaction.
• Thorough understanding of voice network security principles and best practices.
• Capability to document and maintain comprehensive voice network configurations and procedures.
• Flexibility to participate in oncall support and offhours maintenance activities.
• Knowledge of industry compliance standards such as HIPAA GDPR or PCI DSS.
• Proven track record of staying updated with the latest voice networking trends and technologies.
• Strong problemsolving abilities and a proactive approach to network troubleshooting and optimization.

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