JIRA Admin

• Experience 5
• Location : Pune
• Support Jira and Confluence through our internal Jira Service Desk.
• Closing Issues within the SLAs
• Implementing new customisations through customer service requests:
  • Jira project configurations (Workflows Fields Screens Permissions etc.)
  • Confluence content management (Space creation data cleaning user macros etc.)
  • Review and piloting of new apps from the Atlassian marketplace
• General maintenance of the application and ensuring best practises
• Assist in implementing application upgrades
• Provide training where required to users for all our tools
• Assisting with maintenance of the AWS Infrastructure for the tools
• Develop custom groovy scripts to fulfil requirements

The ideal candidate will have:

• 5 years experience administering/supporting Jira and Confluence
• Worked within a customer facing support/engineering function
• Atlassian Certifications
• Scripting knowledge (Groovy/Python)
• Basic Understanding of relational databases (PostgreSQL/Oracle)
• Linux Knowledge (RedHat)
• Understanding of Cloud Platforms (AWS)
• Understanding of AI Systems such as ChatGPT