Sr Helpdesk Tech IT Asset Management

• Coordinate with Inventory Team to process orders and check for fulfillment
• Coordinate Inventory Team for Endpoint deployments (Move setup and install endpoints)
• Coordinate Inventory Team to receive shipments (Move and Stack)
• Collaborate with technical and support teams to improve deployment and support.
• Report to Inventory Team on deployment progress
• CoordinateInventory Team in deployment activities regarding imaging prepping deploying asset retrieval data wiping asset returns etc.
• Workclosely with SCCM team to ensure that images are accurate and complete including all software/configured properly and signoff from department is obtained on image.
• Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
• Ensure team meets agreed upon SLAs productivity quality and customer service standards for deployment activities.
• CoordinateInventory Team to perform Quality Assurance
• Tests on imaged machines to ensure end point devices are consistent with requirements.
• Participate in testing of end point software hardware and deployment processes.
• Provide support across all locations.
• Perform other duties related to role as requested.

Qualifications for Sr. Helpdesk Tech IT Asset Management

• 2 years customer support experience
• Minimum 2years Inventory experience
• Familiarity with IT ticketing systems (Maximo CA Service Desk)
• Experience with Windows 10
• Associates degree
• Ability to lift 50 lbs.
• Willingness to take ownership and be accountable where appropriate
• Strong technical background that will allow for an understanding of our infrastructure/environment.