Technical Support Specialist Senior Microsoft Exchange

• Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.
  
• Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments Health Checks Code Reviews or other similar offerings.
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  
• Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  
• Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Presenting and demonstrating Alnafitha S services to customers.
  
• Build scope of work/low level technical scope based on the business requirements.
  
• Deliver technical implementation and solution design within Alnafitha services.
  
• Assist customers with migrating legacy applications to a cloud optimized architecture.
  
• Deliver technical process documentation.
  
• Assist in representing Alnafitha in any forum (i.e. seminars technical or marketing conferences event)
  
• Mentor other team members on deployed solutions and best practices.
  

Requirements

Requirements

• Bachelor s degree in Computer Science or equivalent.
  
• ITIL Foundation (Must)
  
• MCSE: Core Infrastructure (Must)
  
• MCSE: Messaging
  
• Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
  
• Microsoft Certified: Azure Solutions Architect Expert (preferred)
  

• Experience in the following technology: 7 (Microsoft: Active Director SSO/Federation Azure AD Microsoft Exchange)
  
• Experience on Microsoft Exchange 2016/ 2013 / 2010 server Mail Flow Exchange Online Client connectivity (Onprem and cloud) Device management Load balancing Authentication and Hybrid Identity technologies.
  
• Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
  
• Additional skills in Exchange Online Protection Antigen/Forefront Protection for Exchange.
  
• Experience in AD Security (ATA AD backup and recovery security practices and AD health check)
  
• Knowledge in Microsoft Server features (ADFS DFS RMS WSUS WDS CA IIS).
  
• Knowledge in Virtualization (Microsoft HyperV VMWare).
  
• Basic knowledge in SQL database administration and implementation.
  
• Solid understanding of client/server networking and Internet technologies fundamentals.
  
• Knowledge in installing configuring and updating ManageEngine AD360.
  

• High sense of responsibility and ownership acting like an owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.