Service Desk Analyst Plano TX Onsite Contract

Job title: Service Desk Analyst

Job location: Plano TX

Job type: Contract

Job Details:

• Experience in a Service Desk Analyst role / IT Support in a global organization.
• Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedules
• Experience in delivering customer service through multiple channels including Inbound and Outbound calls chat and Selfservice.
• Experience Identifying and diagnosing issues and problems
• Proficient in supporting problem identification
• Windows XP 7 8 10 and Server PCs and MacOS support
• TCP/IP networking DNS and printer configuration
• Ticketing Tool ServiceNow Active Directory
• Networking
• Communication Skills