The Medical Assistant II is assigned duties and responsibilities related to patient care and administrative support in a teambased environment while promoting a smooth flow of patients through the office. The Medical Assistant I functions under the license of a provider when performing clinical and other patient care responsibilities.
- Effectively partners with patients and care management team towards influencing shared goals.
- Facilitates patient outreach through phone call patient portal messaging and/or mailings to schedule appointments screenings and preventative tests.
- Effectively navigates and documents pertinent patient information within the Electronic Medical Record (EMR).
- Tracks and monitors patient outcomes related to preventative screening and chronic disease management contributing valuable insights to interdisciplinary team discussions.
- Appropriately handles patient interactions identifying actual and potential barriers to adhering to quality interventions involving nursing staff and/or department leadership as needed.
- Reviews gaps in care and disease registries to identify opportunities for outreach.
- Supplies authorized information to third parties upon request.
- Assists patients in completing forms associated with individualized care plans.
- Facilitates previsit planning including patient reminders instruction and preparation for specific procedures and/or warm handoffs as needed.
- Performs other duties as required or assigned.
- Graduate of an accredited Medical Assistant Program required.
- Strong knowledge in Microsoft Office applications including Word Excel Outlook and PowerPoint required.
- Excellent interpersonal customer service and communication skills both written and verbal.
- Excellent time management and organizational skills.
- Ability to work independently as well as in a team environment.
- Preferred Qualifications:
- Previous experience in outpatient ambulatory care setting.
- Experience in supporting clinical quality programs e.g. HEDIS Care Coordination or Chronic Disease Management.
- Ability to participate in role development and adapt to role changes as they evolve.