Data Analyst for Genesys Telephony System Telecommute

Title: Data Analyst for Genesys Telephony System

Work location: Telecommute

Work hours: 9am to 5pm (ET) with occasional after hours work during go live support for implementation.

Position background:

• Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
• The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.

Top 510 responsibilities:

• Genesys Cloud design and Administrator Knowledge of Genesys Architect IVR.
• Experience with Dialer and Integrations Text to Speech and ASR. Most have broad Genesys Cloud knowledge.

Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.

Skills/attributes preferred: Certifications and experience directly with implementation of Genesys migrations to the Cloud.

Does this position require a professional license or certification: Would desire a Genesys certified person so that they can directly open support tickets.