Account Coordinator

Join us were an Investors in People Gold Standard Company

Do those around you describe you as a problem solver

Do you thrive on a challenge and are looking for a role that will provide you with variety

Are you looking for somewhere to build a career

If the answer is yes we have a fabulous opportunity to join our expanding Client Services division!

With an ownership on delivering gold standard customer service you will be the expert in your clients needs and always the first point of contact if they need you! Your role is to ensure that the backend function of our service delivery runs smoothly while maintaining data across multiple systems and tackling issues as they arise.

What we offer:

At Ground Control we believe in creating an inspirational environment and rewarding our employees for their hard work. We offer a wideranging benefits program supporting you to realise your full potential and are proud to be recognised as a great place to work:

Awards Accolades and Culture

• We have been awarded worldclass status for employee engagement in the 2023 best companies results ranking at #16 in the Top 100 Large Companies to Work For league table.

• CertifiedBCorp Accredited Ground Control has been certified by B Lab the notforprofit behind the B Corp movement as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.

• We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident

• We invest 5% of our profits into theEvergreen Fund an investment fund dedicated to sustainability and environmental initiatives.

• By 2025 we have committed to plantingtrees having a fully electric fleet and achievingcarbon net zeroafter becoming carbon neutral in 2020.

• 2 personal choice volunteering days with your fundraising efforts matched up to 500!

Perks and Benefits

• Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.

• Nursery Vouchers Cycle to work scheme and Travel loans

• Bupa employee support Free Flu Jabs online private GP service and a premium subscription to Calm the wellbeing app

• A supportive entrepreneurial working environment that fosters collaboration.

• Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities

• Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
• Financial benefits include yearly bonus scheme access to Wagestream and employee share options

How we work:

We put people at the centre of everything we do.

Everyone is welcome. Were embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation and innovation creates initiative. Together well succeed in caring for each other caring for our communities and caring for our Environment. Together were stronger.

What youll achieve:

• Delivering outstanding service to your portfolio of clients by communicating their needs across multiple departments
• Responding to all incoming queries in a timely manner taking a proactive approach to problem solving and escalating when needed
• Ensure that all quotations invoices purchase orders and any other communications are accurate professional and correctly formatted
• Excellent time management of a fluctuating workload being able to prioritise tasks in an independent manner and able to handle incoming additions
• Managing data integrity across multiple systems and providing client reports in a precise and timely manner
• Proficient use of a range of internal and external systems in addition to all Microsoft packages
• Working cohesively in an expanding team within a dynamic office environment with the option to work from home for part of the week!

Who were looking for:

We are welcoming applications from anyone with a background in a fast paced environment from any sector that is looking for their next challenge. We are particularly seeking applications from candidates with administrative experience within the care retail or public sectors looking to get into a thriving office environment.

Good computer skills are a must but overall we are looking for someone with a positive cando attitude that is not afraid of a challenge!

Join us to make a difference!

#INDHP