RQ07289 - Solutions Designer - CRM - Senior

Responsibilities:

Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.

General Skills:

Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.

Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes

Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards

Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.

Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.

Experience planning migrating implementing and sustaining large complex system development projects

Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.

Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.

Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. Experience designing and developing large complex CRM applications

Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.

Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills

Requirements

Must haves:

At least 7 years of experience designing solutions with Oracle Siebel CRM

At least 7 years of experience designing solutions with Adobe AEM technologies

Experience with developing business design document functional & non functional requirements.

Experience with developing high level application flows to support the business requirements.

Experience in developing functional design document

7 years of experience in Siebel Solution implementation

7 years of experience in Adobe AEM Solution implementation

Demonstrated experience with change management methodologies

Demonstrated experience with documenting test strategies scenarios plans for user acceptance testing (UAT)

Strong communication skills; both written and verbal

Ability to develop and present new ideas and conceptualize new approaches and solutions

Excellent interpersonal relations and demonstrated ability to work with others effectively in teams

Demonstrated ability to work with functional and technical teams