Customer Support Specialist dfm

At Paymenttools a subsidiary of the REWE Group were revolutionizing the payment landscape. From Apple Pay to PayPal our mission is to demystify and secure digital transactions across Europe and beyond. Our mantra: #wesolvepayn. We blend cuttingedge technology with stringent security to protect sensitive payment data while nurturing innovation in a cloudnative tech environment.

You will join our small but mighty team being the first point of contact for our customers in need. Problem solving organization and autonomy are essential to this role! Your expertise will contribute to an enjoyable customer experience! As a Customer Support Specialist at Paymenttools you will have the opportunity to learn all things payment solutions and our products.

Your Tasks

• Answer and triage customer inquiries by phone and email
• You process and create fault reports and service requests in our ticket system Jira ensuring they are processed and resolved in a timely manner
• Document customer inquiries and create instructions and manuals
• Cross collaboration is key. You will work with our product customer success and sales team to solve customer issues and improve processes
• You participate and support in adapting and improving our internal processes

Your Experience

• You are friendly confident and enjoy dealing with customers
• You are technically adept confident in navigating ticket systems and enjoy familiarizing yourself with new systems
• Clear communication and proactiveness are two skills that will make someone successful in this role
• Language: due to our customer base being largely German most of your daily customer contact will be in German and with colleagues English. German C1 level will be most successful for us and you if you are not native.