IT Support Specialist III
IT Support Specialist III
نُشرت في :
28-02-2024
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الخبرة
4-5سنوات
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
28-02-2024
الوصف الوظيفي
This is a remote position.
About us
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
Focuses on core Microsoft products and platforms. Implements administers and supports distributed systems. Works handson with Windows Server (2012/2016/2019) MS Exchange (2010/2013/2016/2019) Microsoft365 and virtualized environments.
Primary Responsibilities
Works tickets in order of priority and SLA from the Tier 3 ticket Queue.
Uses time as effectively as possible to assess plan and resolve Tier 3 issues.
Communicates effectively with all necessary team members to resolve issues in a timely manner.
Resolves issues on site as needed or scheduled by the dispatcher.
Works closely with teammates and customers to relay critical information to and from technicians and customers.
Follows all Standard Operating Procedures for position function and TechMD.
Performs miscellaneous jobrelated duties as assigned by the Technical Team Lead.
Follows development plan as outlined by leadership.
Appropriately documents/updates all information for changes in an infrastructure as changes are identified.
Required to participate in oncall rotation per TechMD s On Call Coverage Expectations for location(s) assigned.
Requirements
Skills and Experience
Requires 35 years experience in a similar position.
At least 1 Moderate Level certification desired. (ex. MCSE CCNA Azure)
Must demonstrate excellent customer service skills.
Strong telephone and verbal communication skills are a must.
Must thrive in a team environment and demonstrate effective team interaction.
Must demonstrate the ability to effectively work independently.
Must have strong organizational priority and time management skills with the ability to multitask.
Must own reliable means of transportation.
This position is Eastern Standard Time and the candidates most be willing to work 8am5PM EST
Benefits
.
Medical/Dental/Vision Insurance
.
401k with match
.
Generous paid leave policies
.
Life Insurance and ShortTerm Disability coverage
.
Performancebased incentive compensation
College degree preferred Must have the ability to handle multiple tasks and priorities Able to plan, schedule, and effectively communicate with staff and clients Must have a customer service oriented attitude Must be detail-oriented Must have strong interpersonal communication and team based skills Must have strong documentation skills Must have exceptional oral and written communication skills Basic knowledge of computer hardware, software and equipment Being a self-starter as well as a problem-solve
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
