Sales Engineer

About LiveU

LiveU is driving the live video revolution providing live video streaming for TV mobile online and social media. Let your audience become part of your story with highquality and flawless live video transmitted from anywhere in the world through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire manage and distribute highquality live video.

If you are passionate about streaming realtime video and broadcasting this could be a great opportunity for you!

Location: Our offices are in Hackensack New Jersey. We provide the option to work either in a hybrid model or remotely from any location in America.

About the role:

• The Sales Engineer at LiveU supports the entire Sales division by demystifying complex subjects and closing the gap between our products and our customers needs. By listening closely to the customer and having mastery of the LiveU products this role ensure that their needs are met and the LiveU EcoSystem can be holistically integrated into new and existing workflows.

Responsibilities:

• Lead the technical sales process understanding and translating customer needs into technical requirements
• White glove handling and primary technical point of contact during presales process
• Assist with customer technical discovery using a solutionsbased approach
• Manage accounts in active demo/POC status
• Act as a Subject Matter Expert (SME) for all LiveU products
• Create workflow drawings that reflect the presales design and eventual asbuilt state
• Provide field support for LiveU software and hardware solutions
• Assist with product deployment installation and troubleshooting
• Provide training for customers both remotely and onsite
• Initiate handoff process to Customer Success once sale is complete and customer is active

Requirements :

• Competency with IT telecommunications computers media streaming and video encoding
• Bachelor s degree in business ITrelated field or equivalent realworld experience
• Willingness to travel up to 50% of the time for trade shows and customer visits
• MS office proficiency: Windows Word Excel Power Point etc.
• 2 years of experience in pre and postsales support
• Excellent communication presentation & time management skills
• AutoCad Visio Lucid platform experience
• Must have access to a vehicle and have a clean driving record
• Proficient in English

Desired skills:

• SRT RTMP & WebRTC encoding/transport
• Cellular networks modem technologies & satellite solutions
• Practical experience with broadcast AV products
• Public Safety Broadcast & Sports vertical experience
• Linux experience (CLI)
• FAA 107 certification
• Salesforce proficiency
• VPN and L2 protocols
• Project management
• Multilingual

Remote Work :

Yes

Employment Type :

None