(IT) Application Support Engineer - TCP/IP Java Powershell

About the Company

• Service Reliability: Proactively identifying risks to service and remediate them. Reduce risk from deployments by improved use of resilience and ensuring appropriate testing of releases pre and post deployment. Provide support and troubleshooting when service incidents occur. Improve time to recover from service impacting incidents. Identifying trends and root causes to reduce volume of incidents.
  
• Automation: Identify and deliver on opportunities to use automation to increase efficiency, reduce toil and drive service availability. Use automation and orchestration techniques to provide repeatable solutions and reduce risk of mis-operations.
  
• Observability: Monitor and ensure smooth operation of all production services. Identifying gaps in coverage and improving observability of Production services. Ensuring appropriate events are generated for service failure or degradation scenarios. Responding to events and alerts in timely manner managing through to resolution.
  
• Knowledge management: Continuously improving the knowledge of the Application Support team to become subject matter experts on the product and the technology that runs it. Collaborating with other teams to understand how underpinning services support the products. Identifying opportunities to share knowledge and decrease the time it takes to resolve customer-related incidents.
  

Depending on your team, some of the technologies you will interact with:

• Platform and Database: Linux, Cassandra, Kafka, Arangodb
  
• Containerization/Virtualization: Kubernetes/OpenShift, VMware
  
• Instrumentation & Monitoring: Splunk, Zabbix, Prometheus, Grafana
  
• Scripting:Powershell, Python
  

Requirements

• 2+ years experience as a SRE or Application Support Engineer or similar role
  
• Bachelor s degree in computer science or related field
  
• Scripting ability in Powershell, Python, etc.
  
• Understanding of software systems concepts such as networking, firewalls, protocols, and databases
  
• Java debugging exposure ability to complete thread dumps
  
• Experience with monitoring solutions
  
• Splunk experience creating dashboards, reports, events & analysis
  
• Awareness of software delivery practices (CI/CD)
  
• Experience troubleshooting connectivity issues: TCP/IP, DNS, Telnet, Trace Route, TCP dump
  
• Awareness of load balancing technologies such as HA Proxy, Nginx, F5
  
• Experience of collaboration technologies: email, archiving, instant messaging