Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australias largest outsourcer to the Philippines.
We have 15-years experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interactiongiving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
Were a $1.5 billion company thats growing at 30+% annually and were expanding our Sales Ops Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for a Sales Operations Analyst to support us, RingCentral:
The Sales Operations Analyst will be responsible for working with the Channel Segment of the business by providing reports and insights that streamline existing sales processes and drive sales strategy. This analyst will focus primarily on automating structured management reports and dashboards to monitor daily sales operations and assess periodical performance. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to also improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.
The analyst will support sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation and measuring and monitoring results.
This role requires strong database manipulation and analytical skills, project management skills and the ability to cooperate with cross-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.
Responsibilities:
Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
Work closely with sales directors to improve analytical tools
Develop periodical performance monitoring dashboards, reports and metrics
Drive project milestones from concept through project closure
Actively drive project status reporting, issue identification and risk management
Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations
Review existing reports and drive automation and process streamlining to reduce drag and improve accuracy
Work collaboratively with cross-functional teams build relationships, prioritize tasks, achieve milestones
Facilitate meetings and project work across multiple locations including global offices
Desired Qualifications:
4+ years of experience in sales analytics, business process design and/or consulting experience
Strong analytical, organization, problem-solving and follow-through skills
Ability to work on large databases and synthesize into useful reports and dashboards
High Proficiency with Microsoft Word, Excel, and PowerPoint
Hands-on experience with utilizing business intelligence tools, specifically Tableau and Power BI
Experience with SQL, Hadoop, Alteryx and other automation tools
Excellent oral and written communication skills including listening and presentation skills
Ability to drive change and influence individuals at all levels of the organization
Ability to gather, interpret and apply critical thinking to data to help inform decisions
Ability to think and influence both at the strategic and execution level
Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Experience documenting processes using project management methodologies
Ability to work in a self-directed manner
Willing to do night shifts
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Flexible work arrangement (Hybrid Setup)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Performance Incentive
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit (link removed).ph
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