Customer Service Representative

About the job

Our people are our greatest strength. We are a global team of colleagues who collaborate to achieve our goals, lead the industry, and exceed our customers expectations.

The Customer Service Representative team plays an essential and value-adding role to be able to strengthen our global leader positioning and stay ahead. Join a team where supporting each other is an essential part of the culture in a company where customer success is our own.

Tasks

• Cooperate and collaborate daily with customers, internal departments, and affiliates so customer expectations are met.
• Prepare and send different documents to customers by gathering the required information from the involved colleagues from different departments.
• Receive and handle all third-party orders (stock and non-stock items) for the respective customers to ensure that they are processed efficiently and expeditiously.
• Receive and handle all orders for the respective Quaker Houghton affiliates to ensure that they are processed efficiently and expeditiously.
• Ensure that EMEA/local Supply Chain is informed on all details enabling in time planning, production and customer delivery.
• Discuss and define production and delivering options with internal departments and provide customers, sales employees the necessary information about orders, shipment and delivery dates.
• Receive, prepare, send and follow up on all Requests for quotations (RFQ s) for the respective customers to ensure that they are processed in an efficient and timely manner.
• Maintain up to date work and customer instructions, policies & procedures.
• Ensure compliance with the execution of commercial SLA s, contracts or other type of agreements.
• Monitor and archive the correct Delegation of Authority.
• Act as back up to colleague CSR s (export and domestic).
• Ensure AUDIT compliance (SOX, Finance, BSI).
• Support audits (internal and external) according to the latest Customer Service Group Matrix.

Requirements

What are we looking for?

Experience: At least 2 years in a similar role in a team environment, preferably in an industrial B2B multinational company.

IT knowledge: Proficient in Microsoft Word, Excel and Outlook. JDE experience desirable.

Languages: English professional level spoken and written is a must. Duth is highly valued.

Location: Based in the Uithoorn area.

Soft skills:

• Customer oriented with good prioritization skills.
• Strong communication skills both verbal and written, with the ability to work at all levels within the business.
• Good organizational skills with the ability to work to tight timescales.
• Results focused with the ability to take ownership of tasks

Benefits

What s in it For You?

• Excellent onboarding and training programs as part of our QH University platform.
• Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
• Monthly gross payment of your health insurance costs.
• Great pension scheme.
• Discount program on several gyms.
• Fresh fruit service on site.
• Bicycle program.
• Joining a team where career opportunities are real and where empowered decision making and innovative initiatives are expected.

Who are we?

We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values:

• Live Safe
• Exceed Customer Expectations
• Drive Results
• Embrace Diversity
• Do Great Things Together
• Act with integrity

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.